Refund policy

Last Updated: October 27, 2026

At Scalecove, we want you to have a clear and convenient shopping experience when purchasing footwear and bags from our online store. If your purchase does not meet your expectations, please review the following policy for information about returns, refunds, and exchanges.

1. Return Eligibility

You may request a return within 30 days of delivery.

To qualify for a return, items must meet the following conditions:

  • Items must be unused and in their original condition.

  • Footwear must be unworn and returned with its original packaging and tags, where applicable.

  • Bags and other products must be returned in their original condition, including any included accessories, tags, or packaging, where applicable.

  • Proof of purchase, such as your order number or order confirmation, must be provided.

For footwear, we recommend trying on shoes indoors on a clean surface to help maintain their returnable condition.

Items that show signs of use, damage caused after delivery, or unauthorized alterations may not qualify for a return, except where required by applicable law.

2. How to Request a Return

To begin a return, please contact our customer service team using the contact information provided below.

Please include the following details in your message:

  • Your order number

  • The email address used to place the order

  • The product you wish to return

  • The reason for the return

If your item arrives damaged, defective, or different from what you ordered, please describe the issue and include clear photographs if available.

Our team will review your request and provide instructions, including the appropriate return destination, if your return is approved.

Please contact us before sending any item back. Do not send returns to an address that has not been confirmed by our customer service team.

3. Return Shipping Costs

For returns due to a change of mind, size selection, or other reasons not caused by Velovire, customers are responsible for return shipping costs unless otherwise stated or required by applicable law.

If you receive an incorrect, damaged, or defective product, please contact us before returning it. We will review the situation and explain the appropriate next steps, including any applicable return shipping arrangements.

Original shipping charges, if any, may not be refundable for change-of-mind returns, except where required by applicable law.

4. Refunds

After your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Refunds generally cover the eligible purchase price of the returned product. Shipping charges and other fees will be handled according to the circumstances of the return and applicable law.

Please allow additional processing time for your payment provider or bank to post the refund after it has been issued.

5. Exchanges

If you would like a different size, color, or product, please contact us to discuss the available options.

Exchanges depend on product availability. If an exchange cannot be arranged, you may request a return under this policy and place a new order separately, where appropriate.

6. Damaged, Defective, or Incorrect Items

Please check your order after delivery.

If an item arrives damaged, defective, or different from the product you ordered, contact us as soon as reasonably possible. Include your order number, a description of the issue, and photographs if available.

We will review your request and work with you to determine an appropriate resolution in accordance with applicable law.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been shipped. If your order has already shipped, you may need to follow the return process described in this policy.

Any applicable refund will be handled in accordance with this policy and applicable law.

8. Non-Returnable Items

Products that have been used, damaged after delivery, or returned without required included components may not qualify for a return, except where required by applicable law.

If a product is designated as final sale or excluded from returns, the applicable restriction will be clearly disclosed before purchase, subject to applicable law.

9. Contact Information

If you have questions about returns, refunds, exchanges, or an existing order, please contact us using the information below.

Store Name: Scalecove
Address: 45 Dearborn Pl, Goleta, California 93117, United States
Phone: +1 (805) 683-4856
Email: Scalecove@vipcareo.com
Customer Service Hours: 9:00 AM–6:00 PM Pacific Time (PT)

When contacting us about a return or refund, please include your order number so we can assist you more efficiently.

Thank you for shopping with Velovire. We appreciate your business and the opportunity to assist you.